SWAT Trip Protection Plan (TPP)
Travel with Confidence. Cancel with Flexibility.
The SWAT Trip Protection Plan (TPP) gives you the freedom to cancel your tour for any reason up to the day before departure and receive a full refund of your SWAT-collected tour payments. It’s a simple, transparent cancellation waiver designed to provide flexibility for our guests and clarity in our booking process.
What TPP is-and Isn't
- Not Insurance. It is SWAT's own cancellation waiver.
- Coverage: Full refund of Swat-collected tour price and SWAT-sold add-ons (e.g., optional activities, additional nights of lodging, etc).
Who & What's Eligible
- Who: Any named traveler on a SWAT booking (direct or qualifing agency/partner sale).
- When: Must be added at initial checkout (cannot be added later).
- Exclusions:
- Cruise or third-party products (e.g., AMA Waterways) outside SWAT's control.
- Air or rail tickets not booked by SWAT
- Government fees (e.g., park passes).
- Wholesale agreements that prohibit supplier waivers.
How to Purchase
- At checkout, you'll see an unchecked box offering TPP at 10% of your SWAT cart total.
- Check the box to add TPP; leave it unchecked to decline.
- Once you leave the checkout page, you cannot add or remove TPP.
Cancelling Under TPP
- Deadline: You may cancel through 11:59 pm local time in your tour's start city on the day before your first activity.
- Process:
- Call or email the contact on your confirmation notice.
- We'll log your request timestamp (with time zone) and ask for a brief written confirmation via email to info@southwestadventuretours.com.
- Refunds: We refund 100% of all SWAT-collected tour and SWAT add-on amounts. The 10% TPP fee is retained.
After the Deadline
- If you cancel on or after your tour start date, or are a no-show, SWAT cancellation terms apply (no refund of tour amounts).
Rescheduling
- You may reschedule your protected booking once within 12 months of your original departure date at no additional TPP fee.
- If your new tour price is higher you pay only the difference in TPP fee; if lower, there will be no refund of the original fee.
Timing of Refund
- Once we receive your written cancellation request, Accounting initiates your refund within 5-7 business days.
- Actual bank posting time depends on your bank's processing schedule.
FAQ
What does TPP cover?
SWAT-collected tour and SWAT-sold add-on payments only.
When must I buy?
At initial checkout, cannot add later.
Can I cancel for any reason?
Yes, up to the day before your tour starts.
Is TPP refundable?
No, the 10% fee never refunds.
Can I move my trip?
Yes, once within 12 months at no extra TPP fee.
By choosing SWAT Trip Protection Plan, you gain flexibility to cancel worry-free, while SWAT maintains clear, consistent operations and revenue handling. Enjoy your adventure with confidence!
